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Post by drumkilbo on Dec 20, 2011 21:06:14 GMT
Well of course maybe it was only the nice wifie in India who reckoned there was a time limit.....that is maybe the opening gambit in stopping you from pursuing getting your money back, and it maybe works quite a lot of the time, say for fifty quid, but as it was £250 in my case I wasn't giving up at the first hurdle.
Ian
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springbok
Statesman
Building a Thompson Class B1 in 5"g Plus restoring a 3" Fowler steam road Engine "The Wanderer".
Posts: 570
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Post by springbok on Dec 22, 2011 21:25:30 GMT
Sorry to hear about this folks yes we a a great number of highly reputable suppliers in the UK so everyone else in the world please do not let this put you off. Lost a few pounds with this company some time ago and wrote it off but I do think you should not tar all UK suppliers with the same brush. Go down the legal route but as it is a one man band and the sums being bandied about on this forum and others are anything to go by all I can say is good luck.
The advice about paying by card is very sound.
Get your claim in quick....
Bob
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miner
Seasoned Member
Posts: 122
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Post by miner on Dec 23, 2011 8:12:01 GMT
First, I'd like to thank everyone who has posted here since I last did, And yes, I'll be following up on all your ideas.I'll also be posting what I learn about Graham and Brunell in the future.
Secondly, I'm very happy with every single other supplier in the U.K. that I've ever dealt with. I have never had a single problem with any other U.K. business until 2 years ago, And have only ever had this one problem with Brunell. Without a doubt every other business I've ever dealt with anywhere in the U.K. for the last 20 years, Have been very good and trustworthy. This one problem has certainly not put me off ordering from any other suppliers in the U.K. And I have made many orders since this issue came up.
Odd that Graham didn't check in or "break cover" as he likes to put it for my recent posting here since I did send him the link to my latest comments. He did email me a message saying "BE CARE FULL WHAT COMMENTS YOU STATE PETER YOU ARE CLOSE TO A LEGAL ISSUE" (End direct quote)
Hmmm? He owes me money for an order placed over 2 years ago and I should be legally? careful about stateing the truth? I guess if I was the type that that really cared about, Or could be intimidated with threats, Then his email may have actully worked. Sorry Graham, You'll have to try much much harder. We Model Engineers are made of far tougher material than you think.
Cheers, And many many thanks for everyones efforts and postings on my behalf. And a Merry Christmas to all.
Pete
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Post by goldstar31 on Dec 23, 2011 8:40:36 GMT
Peter,
When I was in this game- one in three 'new' businesses failed in the first two years.
That was a quarter of a century ago. Today, I guess that the figures are much much higher.
Your problem is an age old one- sueing a man made of straw.
I have said- and will repeat, there will be little left after the liquidators have moved in-- and got their slice.
Decide on how much, and how much time that you are prepared to extend.
Always remember that the County Court in such matters may award- pence in the pound-- and that 'over years'
If you kept in touch with UK affairs, the British Government( aye) are taking their time- months- to make Inland Revenue refunds. Many UK punters have-- gone to the wall-been 'hammered' - call it what you will.
Big topic, not for the faint hearted- or to be dismissed lightly.
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abby
Statesman
Posts: 927
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Post by abby on Dec 23, 2011 9:14:57 GMT
Another company I would avoid is Milton Keynes Metals , I ordered about £90 worth of brass off their website , paid by VISA and received an email stating that my order had been dispatched.
After a week I rang to see where it was only to be told that the material was out of stock and they did not know when it would be available.
I asked why did they email me saying that the metal had been dispatched and was told with no embarrasment that they get paid upon dispatch.
After asking for my money back and being laughed at I asked Barclaycard to cancel my payment and was told that they needed authorisation from the vendor to refund my account - some chance !
Fortune dictated that my brother was working in the Buckingham area a week or two later and he collected £90 worth of other "goods" for me.
Dan.
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Smifffy
Statesman
Rock'n'Roll!
Posts: 943
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Post by Smifffy on Dec 23, 2011 9:42:53 GMT
Hmmm Abby, this re enforces my point above.
The issue and responsibility for its resolution sits with the C/Card Co (assuming that you used a Visa Credit as opposed to a Debit card), although they don't make this easy. I would still go back to them and pursue this.
Smifffy
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k11gmh
Active Member
Posts: 19
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Post by k11gmh on Dec 30, 2011 21:31:54 GMT
TIME TO BREAK COVER AGAIN PETER I HAVE BETTER THINGS TO DO THAN READ YOUR COMMENTS AGAIN FIRST I DID EMAIL YOU ON THE 19th DECEMBER 2011 AT 5.30 pm SO THERE IS THE FIRST CORRECTION AND ALSO PETER WHY DONT YOU TELL ALL THESE NICE PEOPLE THAT PART OF THE REASON WAS THAT YOUR CASTINGS WERE SENT TO YOU ALLBEIT LATE YET THEY SAT IN THE CANADIAN CUSTOMS FOR MANY MANY MANY WEEKS BEFORE BEING REURNNED TO US IN THE UK THAT COST US TO COLLECT FROM OUR PARCEL FORCE DEPOT OVER HERE BUT BECAUSE YOU WORK AWAY FOR LONG PERIODS OF TIME,YOUR WORDS NOT MINE, AS A MINER THE PARCEL COULD NOT BE DELIVERED SO IT WAS RETURNED. I OFFERED TO SEND THE CASTINGS BACK BUT YOU DECLINED FOR MANY EXCUSES. IN MY LAST EMAIL THE 19th DECEMBER I ASKED FOR YOUR BANK DETAILS NO RESPONCE AND ALSO AS I HAVE POINTED OUT BUT YOU HAVE FORGOT TO MENTION WE DISSOLVED THE BRUNELL MODELS LIMITED COMPANY SOME TIME AGO [WHEN YOUR ORDER WAS PLACED] WITH REFERENCE TO THE PREVIOUS OWNERS. BUT PETER DONT MAKE ME OUT TO BE CRIMINAL I HAVE OFFERED TO PAY YOU BACK MINUS THE COST FOR THE PARCEL TO BE RETURNED TO THE UK FAIR?AS WE DID FORFUL OUR PART OF THE SELLING CONTRACT, WITH MONIES FROM BSME AS BRUNELL MODELS LTD DOES NOT EXSIST AS A TRADING COMPANY ANY LONGER BUT PETER I HAVE OFFERED TO PUT THINGS RIGHT LIKE I HAVE SAID BEFORE MANY TIMES REGARDS GRAHAM BSME
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Post by Tel on Dec 30, 2011 22:19:21 GMT
Not disputing your right of reply Graham, but there's no need to shout!
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k11gmh
Active Member
Posts: 19
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Post by k11gmh on Dec 30, 2011 22:55:07 GMT
HELLO AGAIN FOR ALL YOU PEOPLE THAT HAVE LEFT COMMENTS OVER THE LAST WEEK OR SO MY SON REMINDED ME TO ASK PEOPLE TO READ MY COMMENTS BACK IN JUNE 2009 GIVING TO WHAT HAPPENED TO THIS SAGA AND HOW PETER CANCELLED THE ORDER ECT.WE HAVE WORKED HARD SINCE 2009 WITH ONLY A FEW ISSUES WHICH IS ONLY TO BE EXPECTED WITH A SMALL BUSINESS PART TIME AT THAT IT IS A SHAME WHAT COMMENTS ARE QUOTED LIKE LIQUIDATORS MOVING IN AND GOING BANKRUPT AND SO ON TRADING STANDARDS IVESTIGATING US NOT TRUE IN ANY FORM OR FASHION BUT PEOPLE READ THIS AND BELIEVE IT.THANKS TO ALL OUR CUSTOMERS NEW AND OLD DONT FORGET OUR CONTACT NUMBERS ALL THREE OF THEM !! 01283 540400 PHONE PLUS ANSWERPHONE 01283 499211 DIRECT DAY OR NIGHT OR 07831611497 ANYWHERE HAPPY NEW YEAR GRAHAM BSME
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k11gmh
Active Member
Posts: 19
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Post by k11gmh on Dec 30, 2011 22:56:22 GMT
WHOS SHOUTING JUST TRYING TO SORT THIS SAGA OUT
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k11gmh
Active Member
Posts: 19
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Post by k11gmh on Dec 30, 2011 23:03:42 GMT
SORRY TEL WE ARE MADE OUT TO BE ------- YOU KNOW WHAT I MEAN I WORK HARD AND LOVE WHAT WE DO HERE WRONG THINGS HAVE BEEN STATED MATE
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Post by goldstar31 on Dec 31, 2011 8:36:41 GMT
Graham,
Your now defunct limited company had/has Peter's card details.
If you have these records or can get them, as an act of good faith, you can refund the monies owed.
End of story?
Norman
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Post by Boadicea on Dec 31, 2011 9:07:14 GMT
SORRY TEL WE ARE MADE OUT TO BE ------- YOU KNOW WHAT I MEAN I WORK HARD AND LOVE WHAT WE DO HERE WRONG THINGS HAVE BEEN STATED MATE Sounds to me like you have let down too many people mate to get my sympathy. I think you would do better to tell us how you will improve rather than getting arrogant. You would get a better reputation by putting things right. Another company I would avoid is Milton Keynes Metals, Dan. is an interesting one - if you go there it is a small barn and even smaller portakabin. The stock of steel is fairly good but, I consider, expensive. The stock of other things is very low or non-existant I think. This would not matter if the service is good - but not so for Dan. It is just another instance of a flash website saying it sells everything, which is not backed up in practice and most disappointing if you see what it actually is.  If you want the basic in-stock items, then all is Ok - but if you want tools I suspect he gets them in from somewhere like Chronos as required, so you might as well get them from there. IMHO as always. |
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Post by goldstar31 on Dec 31, 2011 9:57:04 GMT
But, dear Boadicea, we can look in to the street, the small barn, the even smaller porta-doodah with Googie Whatsit. With a little bit of effort, we can follow the guy along the street and probably get the value of his house, courtesy of his friendly estate agent and look at his car and probably its number plate--- and ah, his neighbours washing on the line.
Come, come- everyone is doing it. What Titter or Knitter or whatever Facelook has as well, is a further leafy avenue to explore. And then there is the voters list- more Ah!!!!
And bored with it all, there is the late John Ruskin-- and those words of wisdom in business.
Suffice, suffice- the New Year is almost here. I look forward to all those Free meals which will be offered by people who don't even know me.
I even look East- from which the first miracles appeared. Dammit, do I really have to wait until next Christmas? I missed the first lot- and come to think of it- all the others so far
Norm
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Post by Tel on Dec 31, 2011 10:24:43 GMT
And just what would you do with a big pot of myrrh anyway Norm?
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Post by Boadicea on Dec 31, 2011 11:15:20 GMT
Rub it on everything I suppose Tel.
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Post by goldstar31 on Dec 31, 2011 12:06:22 GMT
Rub it on everything I suppose Tel. Come now! Myrrrh is a gum resin. According to my memory this could well be a Class A drug . With a bit of a good smoke or whatever, you could imagine all sorts of things like virgin births and the like. ooops Norman Back to me -shed! |
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miner
Seasoned Member
Posts: 122
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Post by miner on Jan 9, 2012 8:40:35 GMT
Hello Graham,
Nice of you to check in. How about I answer some or all of your points. OK?
#1, Yes you did in fact Email me on December the 19th. That would be right after I'd emailed you and said "You have till exactly January 7th to get a certified bank draft off to me for 414.47 British pounds and with a tracking number emailed directly to me". That would at least prove something from you is finally on it's way. You haven't done any of that either. Yes you did request my bank account details. Why, I have no idea. I DO NOT EVER GIVE THOSE OUT and especially so to anyone who has owed me money for over 3 years. Comman business practice is to issue a check in a timely manner. No company ever asks for confidential information of that nature at any time from anyone.
#2, If you'll go back towards the beginning of this thread when VPItool first started it, You'll see that I specificlly mentioned that I'm away from home for 16 days out of every 28 days. While we do not have home delivery of our mail, My wife checks our mail box at least 3 times a week when I'm not home. Yet your maintaining that my order was returned because I was unavalible at work for "Many, many weeks". So in actual fact those are not my words at all. If my order was in fact even shipped in the first place, And Canada Customs then returned it for some unknown? and unbelievable reason, Then I would have no way of knowing that was even done. From November 18th of 2008 when my order was placed you've had my address, phone number and email address, Yet not once did you even bother to contact me by any means about my order being "somehow returned" till I read it on this forum. Personally if a order was returned like this and it cost yourself the huge ammount you at one time quoted, I'd be contacting the customer right away about it. In fact it's quite unbelieveable that you wouldn't do so.
#3, You'll also recall that at one time on this thread I offered to repay your shipping costs for that return. I only requested a copy of your bill for the shipping costs. You've yet to ever find and produce that, So my original offer for that repayment has long since expired. Canada Customs does not return shipments to the sender because they can't contact the reciever. The international shipments are processed by them, And any duties or taxes are put on the package as aditional paperwork, They then forward the package thru Canada post. You as the reciever then pay the customs charges directly to the Canada post office before recieving your goods. So, If the goods were somehow returned as undeliverable. Then they would have been shipped directly by Canada Post and not Canada Customs as your saying.
#4, I cancelled my order because after more than 6 months and many phone calls and emails I had recieved nothing but empty promises. I specificlly told you that during our little phone chat on June 5th 2009. Since then I've yet to see a single cent. Any upfront and honest business would have dealt with this whole issue on June 5th 2009 when I cancelled the order.
#5, Yes I also specificly declined you resending the order again on June 5th 2009 when I personaly cancelled the order. You can read my other comments about your utter lack of service elsewhere in this whole thread going back over 2 years, Or just reread #4 again.So I can't see why my logical reasons for cancelling my order could be misinterpreted as "you declined for many excuses".
#6 I could care less about you or anyone else "dissolving" the original Brunell models. Why would I even bring that up? I don't know if even that information is even true. That also has nothing to do with the issue that you personally should have dealt with when I personaly advised you on the phone on June 5th 2009 that the order was canceled.
#7, And finally Graham there's no need for myself or anyone else here to bother even trying to make you out as a "criminal" as you've implyed. Your own methods, actions and inactions do that far better than I ever could. The many,many complaints about Yourself and Brunell on every forum I can think of pretty well prove that point. Saying "you've offered to put things right many times?" So when EXACTLY is that going to happen Graham?
So Graham, Before you start "yelling" again, My posts here and on various other forums both for the present and the many, many future ones about your business methods I can foresee happening. Are a way to hopefully prevent anyone else having to deal with the exact same issues myself and many others are having to deal with after buying thru your company. I would not ever like to see anyone go thru that. I owe at least that much to any member of any forum I belong to. How they directly affect your business? I don't personally care about that either. If my time and effort on this helps even one single person to not lose their money? Then it will have been well worth it.
To the other members of this forum? I'll apologise, Since normally I would never post any personal details like I have starting from page one of this thread. However, I have nothing to hide, And I'm more than happy to answer anything Graham can think up.
Pete
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springbok
Statesman
Building a Thompson Class B1 in 5"g Plus restoring a 3" Fowler steam road Engine "The Wanderer".
Posts: 570
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Post by springbok on Jan 13, 2012 23:14:14 GMT
Graham
Why not just refund the guy.
Bob
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miner
Seasoned Member
Posts: 122
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Post by miner on Jan 14, 2012 1:27:19 GMT
Bob,
A great and logical question. I'll send a direct link to your post off to Graham just so he can't somehow "miss" it.
Cheers,
Pete
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If you want the basic in-stock items, then all is Ok - but if you want tools I suspect he gets them in from somewhere like Chronos as required, so you might as well get them from there. IMHO as always.