Post by rrmrd66 on Jun 15, 2017 21:08:48 GMT
Here I give below my experience of purchasing the above.
20/1/17 Visit London Model Engineering show from North Yorkshire and place order with owner of Warco for Super Major Vario machine. ER32/R8 holder, wide tray and milling vice thrown in foc. Pay deposit. Agree March delivery.
21/2/17 Query why no order acknowledgement and receipt for deposit.
26/2/17 Ask for reply to above.
28/2/17 Agree to pay by direct debit in exchange for foc clamping kit. Confusion over foc vice. It is not the DH1 but a "Chinese' basic model. Agree to pay extra for DH1. Small discount agreed.
1/3/17 Amended invoice issued.
13/3/17 Machine delivered by local carrier. Notice later that packing case has hand written label which says Super Major Vario/DRO, but DRO is crossed out. Note machine manufactured in 2015. Send e mail stating no DRO
15/3/17 Chase up answer why no DRO as stated on invoice and paid for?
16/3/17 Offer received to a) come and collect the by now installed machine and fit DRO at works, or b) I fit DRO kit ( X and Y axis) myself and be given a 150 pound stg credit. I cannot agree with is and demand that Warco send an engineer to my workshop to fit DRO.
21/3 17 Chase up for a response.
24/3/17 Chase up for a response.
28/3/17 Informed after further chasing that engineer will visit . Date to be confirmed.
31/3/17 Chase again. Warco promise to get back with a date.
2/4/17 Still no date
5/4/17 I accept date offered of 24/4/17
24/4/17 Engineer arrives at 1800hrs and leaves at 2230hrs. Y axis fitted. X axis to be installed later in week.
28/4/17 Engineer fits X axis. All is now working.
3/5/17 ER32/R8 collet holder has no means of being held stationary whilst tightening the collet nut except by spanner on fixed nut on top of draw bar. This multiplies torque by x3.3. Spring pin in captive nut shears.
6/5/17 Warco send replacement draw bar but 7/16"UNF thread is not finished properly and will not screw into R8 holder. Order die from other supplier. Find out, when it arrives, it requires stock of 1 5/16" dia. which I do not have.
12/5/17 Milling head rise and fall motor power feed fails.
24/5/17 Engineer visits and finds reduction gearbox on rise/fall motor has failure on output shaft.
30/5/17 I notice on Warco web site a photo of ER32/R8 collet holder with two spanner flats. This will overcome problem when tightening up chuck. Ask Warco to exchange for this type. Warco say this is non standard. I obtain one from another supplier. Problem solved.
2/6/17 Replacement gearbox arrives. It looks like a pre-used one and there is no input gear.
5/6/17 New reduction gearbox arrives. I fit it. All is now working satisfactorily.
I should state that at all times, with the exception of one person, all members of Warco staff were courteous and helpful.
I leave it to you, the reader, to draw your own conclusions.
Thanks for reading
Cheers
rrmrd66
20/1/17 Visit London Model Engineering show from North Yorkshire and place order with owner of Warco for Super Major Vario machine. ER32/R8 holder, wide tray and milling vice thrown in foc. Pay deposit. Agree March delivery.
21/2/17 Query why no order acknowledgement and receipt for deposit.
26/2/17 Ask for reply to above.
28/2/17 Agree to pay by direct debit in exchange for foc clamping kit. Confusion over foc vice. It is not the DH1 but a "Chinese' basic model. Agree to pay extra for DH1. Small discount agreed.
1/3/17 Amended invoice issued.
13/3/17 Machine delivered by local carrier. Notice later that packing case has hand written label which says Super Major Vario/DRO, but DRO is crossed out. Note machine manufactured in 2015. Send e mail stating no DRO
15/3/17 Chase up answer why no DRO as stated on invoice and paid for?
16/3/17 Offer received to a) come and collect the by now installed machine and fit DRO at works, or b) I fit DRO kit ( X and Y axis) myself and be given a 150 pound stg credit. I cannot agree with is and demand that Warco send an engineer to my workshop to fit DRO.
21/3 17 Chase up for a response.
24/3/17 Chase up for a response.
28/3/17 Informed after further chasing that engineer will visit . Date to be confirmed.
31/3/17 Chase again. Warco promise to get back with a date.
2/4/17 Still no date
5/4/17 I accept date offered of 24/4/17
24/4/17 Engineer arrives at 1800hrs and leaves at 2230hrs. Y axis fitted. X axis to be installed later in week.
28/4/17 Engineer fits X axis. All is now working.
3/5/17 ER32/R8 collet holder has no means of being held stationary whilst tightening the collet nut except by spanner on fixed nut on top of draw bar. This multiplies torque by x3.3. Spring pin in captive nut shears.
6/5/17 Warco send replacement draw bar but 7/16"UNF thread is not finished properly and will not screw into R8 holder. Order die from other supplier. Find out, when it arrives, it requires stock of 1 5/16" dia. which I do not have.
12/5/17 Milling head rise and fall motor power feed fails.
24/5/17 Engineer visits and finds reduction gearbox on rise/fall motor has failure on output shaft.
30/5/17 I notice on Warco web site a photo of ER32/R8 collet holder with two spanner flats. This will overcome problem when tightening up chuck. Ask Warco to exchange for this type. Warco say this is non standard. I obtain one from another supplier. Problem solved.
2/6/17 Replacement gearbox arrives. It looks like a pre-used one and there is no input gear.
5/6/17 New reduction gearbox arrives. I fit it. All is now working satisfactorily.
I should state that at all times, with the exception of one person, all members of Warco staff were courteous and helpful.
I leave it to you, the reader, to draw your own conclusions.
Thanks for reading
Cheers
rrmrd66